At WellHaus Club, we strive to provide exceptional experiences and personalized services for every guest. To ensure we can meet the needs of all our clients and maintain the highest standards of service, we have established the following cancellation policy:

1. Appointment Changes and Cancellations
We kindly request at least 4 hours’ notice for any appointment changes or cancellations. Cancellations made with less than 4 hours’ notice will incur a $30 charge for non-members.

2. No-Show Policy
Clients who do not show up for their appointment without prior notification will be charged 50% of the full price of the scheduled service(s) or loss of a membership credit.

3. Late Arrivals
If you arrive late for your appointment, we will do our best to accommodate you. However, your session may be shortened to ensure the next guest’s appointment starts on time. Appointments delayed by 15 minutes or more may need to be rescheduled and will be subject to a late cancellation fee.

4. Group Bookings
For group reservations, cancellations or changes must be made 48 hours in advance to avoid charges. Group bookings canceled with less than 48 hours’ notice will be charged 50% of the total services booked.

5. Exceptions
We understand that unexpected situations arise. Please contact us as soon as possible, and we will work with you to accommodate your needs. Exceptions may be made at the spa's discretion in cases of emergencies or unavoidable circumstances.

6. Payment Policy
A credit card may be required to secure your booking. Cancellation fees will be charged to the card on file. For prepaid services or packages, cancellation fees will be deducted from the prepaid balance.

How to Cancel or Reschedule
To cancel or reschedule an appointment, please call us directly at Phone: (470) 312-2141 or email us at [email protected]. Thank you for understanding and helping us maintain a seamless experience for all our clients. We look forward to welcoming you to Wellhaus Club! Please note this policy is subject to updates. Ensure you review it at the time of booking.